Suleiman, a 62-year-old resident of Um-Tuba, contacted us for assistance and guidance in the process of filing a general disability claim. Although he speaks Hebrew just fine, he does not write or read, making it difficult for him to fill out forms and understand what is expected of him. We helped him open his personal data on the Social Security website, compile all the necessary documents and obtain the relevant medical certificates. We accompanied Suleiman all the way to the medical committee that determined his eligibility