Razek is one of the dozens of residents of Tzur Baher who received our help applying for a discount on the municipal tax. Like many residents of East Jerusalem, he is entitled to a discount for income reasons, but according to the municipal data we compiled, they are 38% of the population and only 22% of the recipients. This is a simple procedure that is done according to clear criteria, and it is a classic case of the lack of awareness of the possibility of getting discount, and of the language barrier. (The municipality has a website in Arabic, but the submission of online forms is still in Hebrew.)